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Reva Daniel of Dynamic Business Writing is well qualified to provide consulting and training services related to plain language and business writing. This page lists her credentials in the following areas:
Training and Consulting with Government AgenciesReva Daniel has trained and consulted with federal government agencies since 1991. She pioneered the current work of bringing plain language to government documents with her work with the Department of Veterans Affairs (VA) beginning in 1991. Reva won the coveted Hammer Award, given by Vice President Gore, for her work in bringing plain language and collaborative writing to VA.
Vice President Gore chose two VA letters written under Reva's supervision as the best examples of good writing when he announced the plain language initiative in June 1998. The VA model that Reva developed and guided continues to be the model for the plain language throughout the entire Executive Branch of government.
Training and Consulting in the Private Sector Reva has provided training and consulting to an extensive list of clients. Other highlights of her work in plain language include:
- Training cross-functional teams to revise documents collaboratively
- Introducing and supervising reader testing programs to ensure that documents meet the readers' needs
- Training participants to conduct reader testing on their own
- Training participants to use document design to simplify difficult text
- Turning long unreadable pages of explanation into readable quick reference material
- Setting up customized form letters to automate frequent mailings
- Consulting on the design of online help systems
- Consulting on the design of product catalogs
- Editing the wording of online help systems
- Writing and testing an extensive customized company style guide
- Reviewing The Gregg Reference Manual for the publisher
Academic Credentials
BA and MS in English from the University of Southern Mississippi
Teaching both traditional composition and technical writing at Pearl River Community College and Hinds Community College
Faculty status at the Institute of Technical Communication from 1991 to 1998
Articles published in recognized academic and professional journals including Technical Communication, the journal of the Society for Technical Communication, and The Bulletin, the journal of the Association for Business Communication
Professional Associations
- Society for Technical Communication (senior member)
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Association of Professional Communication Consultants (current Association Manager and past board member)
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American Society for Training and Development, Mississippi Chapter (past board member and Web master)
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Clarity (an international organization of lawyers and others interested in plain language in legal documents)
Publications
Six Principles of Dynamic Business Writing, a practical workbook and reference book for adults in the workplace, briefly summarizes the basic principles of business and technical writing. Evaluations taken months after seminars show that participants actually use the book for reference on the job.
Dynamic Business Writing Grammar and Punctuation, a workbook designed specifically for the 21st century workplace covering grammar, punctuation, and style.
"Revising Letters to Veterans" in Technical Communication, the journal of the Society for Technical Communication, 1st quarter 1995.
"Follow-Up: The Key to Successful Seminars" in Consulting Success, the newsletter of the Association of Professional Communication Consultants, Spring 1995.
"Reader-Based Document Testing at VA" in The Bulletin, the journal of the Association for Business Communication December 1994.
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